Delivery & Purchase Policy

Delivery across the UAE

Most pieces are held in our Dubai warehouse and delivered by our own in-house team, who also help with assembly.

  • Dubai: 2-3 business days
  • Other emirates: 5-6 business days
  • Pre-order pieces: the expected delivery timing is shown on each product page. Please read it carefully before ordering.
  • Delivery fees (all in AED):
    • Dubai: AED 30, free on orders over AED 500
    • Abu Dhabi city: AED 150, free on orders over AED 500
    • Sharjah city: AED 200, free on orders over AED 500
    • Ajman: AED 300
    • Ras Al Khaimah and Umm Al Quwain: AED 500
    • Fujairah: AED 700
    • Al Ain city: AED 500
    • Western Region, Al Dhafra, Ruwais, Liwa, Ghayathi, Ghuwaifat, Sila and similar areas: AED 700
    • Khor Fakkan, Kalba, Nahwa and other areas outside Sharjah city: AED 700
    • Collection from our warehouse in Dubai Investment Park 1: free
    • GCC (Saudi Arabia, Qatar, Kuwait, Bahrain, Oman) and other international destinations: quoted on request

Once your order is confirmed, our team will contact you by email or phone to arrange a delivery day and time. Orders with several items may arrive on different days. Deliveries take place on business days, which exclude weekends and UAE public holidays. Orders placed after 4pm UAE time, or on a weekend or holiday, are processed on the next business day.

Choose with confidence: visit our studio

Please take care when placing your order. We're unable to offer returns or exchanges for a change of mind or ordering errors once an item has been delivered, except where required by UAE Consumer Protection Law. If you're unsure, you're welcome to visit our studio, request free samples or ask our design team for help with measurements and styling before you order. Our studio in Dubai Investment Park 1 is open daily from 10am to 8pm, and no appointment is needed. Sit on the sofas, feel the fabrics and timbers and compare colours and finishes in person with our team. If you can't visit, call or WhatsApp us and we'll share extra photos, swatch details and dimensions.

Checking your delivery

Please inspect every item carefully when it arrives, before you sign.

If you'd like to exchange an item at the time of delivery, a non-refundable charge of 10-15% applies to cover repacking, transport and third-party costs. All items are photographed and inspected on delivery, and any faults must be reported within 24 hours with photos.

Damaged on arrival

If anything arrives damaged, photograph the item and its packaging and contact us within 24 hours of delivery. Our team reviews every reported fault after inspecting the photos and will advise you on the next steps.

Natural materials

Many of our pieces are handmade from natural materials, so each one is unique. Variations in grain, tone and texture are part of their character, not a defect.

International delivery

Message us for an international delivery quote. Duties and taxes are set by the destination country and are separate from delivery charges. Please note that lights&lamps products cannot be sold to clients in the United States.

Payment

  • Visa and Mastercard, local and international, in our studio
  • Pay in instalments with Tabby or Tamara

All prices are in UAE dirhams (AED) and include VAT.

Contact

Email support@loomcollection.com · Tel / WhatsApp +971 58 541 6898

Frequently asked questions

  • How fast is delivery? 2-3 business days in Dubai and 5-6 business days to the other emirates. Pre-order pieces show their timing on the product page.
  • Can I return an item if I change my mind? We're unable to offer returns or exchanges for a change of mind or ordering errors once an item has been delivered, except where required by UAE Consumer Protection Law. Please visit our studio, request free samples or ask our design team for help before you order.
  • Can I exchange an item at delivery? Yes, if you ask at the time of delivery. A non-refundable charge of 10-15% applies to cover repacking, transport and third-party costs.
  • What if my item arrives damaged? Photograph the item and its packaging and contact us within 24 hours of delivery. Our team reviews every reported fault after inspecting the photos and will advise you on the next steps.
  • Do you assemble furniture? Yes, our in-house delivery team helps with assembly.
  • What does pre-order mean? Pre-order pieces are incoming stock you can secure now. The expected delivery timing is shown on each product page.