Customer Help

We are primarily an online store; however, we do have a Studio in Dubai Investment Park 1 that we open daily, Monday to Sunday between 10Am - 8Pm for clients who wish to visit us.

Our Studio is in Dubai Investment Park 1. You can click here for our location pin.

Our studio is open every day, Monday to Sunday, 10am – 8pm.

Our customer service team is available by phone, WhatsApp and email every day, 8am – 8pm.

Space permitting, we seek to display as many pieces as possible. However, if you have a specific product or color that you wish to see please get in touch prior to make sure arrangements are done for your items. 

Yes of course. Our team will be more than happy to assit and guide you to select the best sizes, configurations and items to suit your individual lifestyle.

Once you place your order, our team starts processing it immediately. Most orders take about 24-48 hrs to be prepared and shipped out.

We do not ship on Sundays.

Absolutely. Please call +971 58 541 6898 and we will assist.

While we wish we could, once an order is placed, all of our gears are set in motion and we are unable to cancel it at this time. We hope to have a cancellation window one day in the future.

If you'd like to exchange an item, please ask at the time of delivery. A non-refundable charge of 10-15% applies to cover repacking, transport and third-party costs.

We completely get it, we sometimes forget too! You can, of course, add items to your order.

Give us a call (before your order is shipped) and we can place a second order for you and do our best to combine the two orders so you get them at the same time. 

Call us daily, Monday-Sunday between 8Am-8Pm +971 58 541 6898.

If your order totals 500aed or more, and you are located in Dubai, Abu-Dhabi or Sharjah city limits only, you qualify for free delivery.

For all other areas as well as areas outside of city limits,(e.g. Al Ain, Western region, Liwa, etc.) we charge a nomimal delivery fee.

All orders less than 500aed carry a nominal charge as well.

International deliveries have custom shipping charges depending on the product dimesnions, weight, packaging and delivery location.

For UAE customers, yes, assembly as well as debris removal is included in our standard service.

Please note delivery typically is scheduled for one delivery window only, meaning our team cannot deliver and then return at a later stage for installation. Delivery and installation must happen at the same time.

International deliveries are curbside only, and assembly service is not included.

Our general timeline is 2-3 business days in Dubai and 5-6 business days for all other emirates in the U.A.E.

International deliveries have their own shipping timelines, please refer to your tracking number.

Please expect delays during sales or holidays.

If marked on pre-order, each product has it's own delivery timeline. We endeavour to make the lead times visible under each product description.

Orders with multiple items may have more than one lead time with varying arrival dates. 

Yes, of course. In case you have a preffered delivery date and time, please choose it on the checkout calendar. We will do our best to deliver at your own convienience.

White glove service is available in the U.A.E and includes room of choice, unpacking, minor assembly and garbage removal. Our team do not hang art or install lighting fixtures. Additional charges may apply for rural locations, buildings or or any other complex deliveries. White Glove delivery typically is scheduled for one delivery window only, meaning our team cannot deliver and then return at a later stage for installation, delivery and installation must happen at the same time.

Oversized and heavy items are not guaranteed beyond main floor entry for liability reasons.

International deliveries are curbside only, and assembly service is not included.

Please double check weight and measurements prior to ordering.

Please make sure all walkways and the area in which you wish to place the item are clear and ready for the delivery. Service lifts and move-in permits, if required, must be arranged in advance by the client.

We ask that you inspect all items prior to the delivery teams departure.

International deliveries are curbside only, and assembly service is not included. Please make sure that appropriate assistance is booked at the time of delivery.

Orders can be prepared for collection from our studio with 24 hours’ notice. Simply call our team in advance with your order number and we will be able to bring the item forward for your collection. 

Please note this service is not available on Sundays.

Please check your items before you leave. Collected items can't be returned or exchanged, except where required by UAE Consumer Protection Law. 

Please make sure you have enough space to accommodate the pick up. Our furniture comes packed in carton boxes and the rugs are rolled on their shorter side (cannot be folded).

If you need assistance in estimating you can always get in touch with our team at +971 58 541 6898.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Delivery fees are non-refundable.

We help our clients with all the steps required for international shipments however our pricing does not reflect shipping outside of the U.A.E.

In order to determine the price please contact our team and mention the items you are interested in as the final cost will depend on the size, weight, and value of the goods to be shipped.

If you'd like to exchange an item at the time of delivery, a non-refundable charge of 10-15% applies to cover repacking, transport and third-party costs. All items are photographed and inspected on delivery, and any faults must be reported within 24 hours with photos.

Once an item has been signed for and accepted, we're unable to exchange it, so please check your items carefully during delivery.

Final sale, custom and special orders can't be exchanged.

Please take care when placing your order. We're unable to offer returns or exchanges for a change of mind or ordering errors once an item has been delivered, except where required by UAE Consumer Protection Law. If you're unsure, you're welcome to visit our studio, request free samples or ask our design team for help with measurements and styling before you order.

We ask that you inspect all items before the delivery team leaves.

All items are photographed and inspected on delivery. Please report any faults within 24 hours of delivery, with photos. Our team reviews every reported fault after inspecting the photos and will advise you on the next steps.

Please note natural materials including wood, marble, travertine and concrete terrazzo have variations and their imperfections are not considered defects. As foreign wood adapts to our climate, it can shift size and/or cause cracking. This again is not necessarily a defect of the product, but a beautiful reminder of its organic nature.

Exchanges are only possible at the time of delivery. Our team will inspect the item before approving or declining an exchange. These items can't be exchanged, except where required by UAE Consumer Protection Law:

- Final sale and 'as is' items.

- Custom and special orders.

- Items already signed for and accepted.

- Items that are used, assembled or not in their original condition and packaging.

Delivery charges, customs fees and taxes paid at the time of purchase are non-refundable.