Care and Maintenance for Lights and Lamps

Welcome to our guide on how to care for your lighting from The Loom Collection. Each piece is handcrafted with utmost precision using high-quality materials. To ensure that your lighting continues to perform beautifully and safely, we've compiled essential tips for their upkeep.

1) Lighting

Our lighting collections are designed not only to illuminate your space but to add a distinct aesthetic quality as well. With the right care and maintenance, you can enjoy your purchase for years to come. Please take a moment to read through our care guidelines.

2) Electrical Safety Precautions

To maintain both appearance and safety of your light fixtures, keep them clean and handle with care:

• Power Off: Always ensure that the light is turned off and unplugged before cleaning.
• Cleaning Process: Use a soft, dry cloth to remove dust and avoid harsh chemicals that can damage the finish.
• Regular Checks: Periodically check electrical cords and bulbs for signs of wear or damage. Replace as needed to avoid hazards.

3) Light Shades

Care for your light shades properly to avoid any accidents and maintain their quality:

• Cool Down: Allow lights to cool completely before cleaning.
• Cleaning Solutions: Use a dry soft cloth to wipe down dust. Water and harsh chemicals or abrasives must be avoided to prevent damage.

4) Sunlight and Environment

Proper placement is key to extending the life of your lighting fixtures:

• Avoid Direct Sunlight: Continuous exposure to direct sunlight can fade the colors of your lampshades and bases.
• Heat Sources: Maintain at least a 30cm distance from any heat source to prevent color alteration or damage.
• Climate Considerations: Do not place lamps in extremely hot, cold, or damp environments to prevent material degradation.

5) Maintenance and Care Instructions

We offer comprehensive warranties to ensure your satisfaction and trust in our products:

• Electrical Parts and Faults: Your electrical components are covered for 2 years against any manufacturing defects.
• Product Finish: The finish on our products is guaranteed for 1 year under normal use conditions. Any concerns after this period can be discussed on an individual basis.
• Returns and Replacements: Should you need to return a product, we reserve the right to provide a like-for-like replacement or a suitable alternative.

For more details on product care, or if you have specific questions, please contact our customer service team.